BILL KNITTER DOESN'T JUST BELIEVE IN MAKING AN IMPACT WITH CUSTOMERS, BUT MAKING CHANGES IN THE INDUSTRIES THEY SERVE AND THE GREATER GOOD.
Which, as it happens, perfectly aligns him with Innovative's mission and makes him a natural piece of the leadership team. As Vice President of Operations, Bill consults directly with customers to help align their technology problems with the business and organizational needs. Internally, he leads ever-changing, cross-functional groups of Innovative team members, stretching them outside of their normal work to accomplish customer goals.
If that's not enough, Bill is also at the helm of making sure the decisions Innovative is making as a business align with the experience customers are seeking.
A tall task, indeed, but one Bill has the attitude and support to succeed at -- not to mention the background. A Rochester transplant originally from Philadelphia, Bill moved here to study IT at Rochester Institute of Technology. During school and in the years following, he held positions as an MIS Technical Specialist, Work Flow Analyst, and in various degrees of IT management prior to joining Innovative in 2012.
Nothing makes Bill happier than technology allowing and enhancing customers' ability to focus their energies on what they love. For Bill, the key to success is leading with humility -- stripping away the self-defense and being able to say that he and his team don't necessarily have it all figured out, but that they're willing to have collaborative conversations to make something positive of it. He believes humility, first and foremost, opens people up to be able to do anything, and he believes Innovative makes it possible.
When he's not working, family time is number one for Bill, as he watches his two young children grow up. Not a winter guy by any stretch of the imagination, he most looks forward to hot and humid days of playing ultimate frisbee.
Bill is on a mission to help customers and the greater industry understand the real value of investing in a strategic technology function. In his mind, there's no doubt that nearly every business has a chance to break through with some sort of investment in technology -- and he loves being lit up by personal conversations with anyone who's interested in technology, knowing every relationship Innovative has gets the team closer to where they want to be.