Systems Administrator

Company Overview

Innovative Solutions is the leading Information Technology (IT) solutions provider in Western and Upstate New York. We are headquartered in Rochester, NY. Our services include; Systems Analysis/Design, Software Development, Systems Integration, Application Implementation, Business/IT Consulting, IT Project Management, Internet Marketing, Website Development and Web Content Management.

Job Overview

Innovative Solutions currently has a challenging IT position available for a Systems Administrator to provide design, implementation and support of current and future customer networks. This is a consulting position for a Candidate that has the ability to work in a fast paced changing environment with multiple customers on multiple projects. This position will design, configure, install, troubleshoot and maintain Network Hardware and Software. This is a consulting role where you’re empowered to manage your own billable time.

Required Technical Experience

4-year degree in IT, MIS, Applied Networking and Systems Administration or equivalent
Minimum 5 years network support (post college)
Working knowledge of Internet, WAN and LAN, DNS, Active Directory, E-Mail, PC’s, Servers, Hardware, Software, VPN, Switching, Routing, Firewalls, Wireless, Backup and Disaster Recovery
Expert knowledge on Microsoft Windows Server 2003, 2008, Small Business Server, Microsoft Exchange 2003-2010, Win XP, Win 7
Technical certifications a plus (Microsoft, Cisco, Comptia)

Personal Attributes

Customer service oriented
Team player
Self-motivated
Proactive
Problem solver
Solution minded
Ambitious
Detail oriented
Excellent over communicator
World class follow through
Professional

Job Responsibilities

Network Design and Management

Performs analysis of network needs, recommends computer systems that best meets customer requirements, and contributes to design of network architecture, integration and installation
Evaluates local and wide area network hardware and software requirements and capabilities and makes recommendations.
Oversees, prepares, and maintains documentation of network configurations and cabling layouts
Install, configure, and maintain:
- Hardware - Servers, PC’s, Switches, Routers, Wireless, Smart Phone’s, SAN’s, Backup Devices, Network Racks
- Software – Microsoft Server and Workstation OS’s, MS Office, Quickbooks, Peachtree, Act, TimeKeeper, and any other customer specific software packages
Coordinates activities of various vendors affecting customer networks
Contact vendor support where necessary to complete installation and configuration

Customer Focus

Provides support to and trains users in local area network administration and usage
Provides technical assistance by responding to inquiries from others regarding errors, problems, or questions about programs

Identifying and Meeting Client Needs

Advises client on alternate methods of solving need or problem, or recommends specific solution
Analyzes customer's needs and recommends computer system that best meets customer's requirements.

Administration and Management

Visits customers and guides the Innovative Account Manager or Technical Representative in best serving the customer
Stays abreast of new technologies and works with management to make technical decisions affecting the company
Acts as the “go to” person for PC Techs, Network Techs, and Customers
Plans and develops policies and procedures for carrying out computer operations
Trains other employees in both technical and non-technical areas
Assists management in choosing training and growth paths for employees
Provides support to employees having difficulty communicating with management or each other

Effective Communication

Emphasizes features such as flexibility, cost, capacity, and economy of operation
Writes and maintains technical documentation and specifications
Writes documentation or reviews documentation, written by others, that describes installations and operating procedures.
Training end users or technical support staff

Benefit to You

Join Innovative Solutions. Our custom IT solutions for local small to mid-sized businesses offer employees many learning opportunities and a constant change of environment. Innovative Solutions boasts employee retention over 90%. Job seekers have access to great opportunities with competitive compensation. Innovative Solutions offers comprehensive benefits that include medical, dental, optical, and optional 401k. Launch or rejuvenate your career today with Innovative Solutions. We are an equal opportunity employer.