IT Outsourcing

Why outsource your IT department? Outsourcing with Innovative Solutions offers a support staff with industry-leading certifications, and a diverse scope of educated backgrounds. We require annual renewal and maintenance of technical staff certification, so that every team member continues to be up to date on the latest technologies and releases.

Services Offered:
As we offer many different services, the following categories will provide you with an overview of our capabilities. A custom service package can be developed to meet your needs and budget.

PC Maintenance
Hardware and Software Support
Network Support
Internet Connectivity/Productivity
CIO Business Consulting Services

PC Maintenance

Run repair and maintenance utilities (Scandisk, Defrag) every 60 days
Clean temp files out on workstations
Remove any unnecessary Internet cached files
Review error logs and anti-virus logs
Maintain licensing integrity for all software
Remove offending programs and maintain a record of infringements
Apply patches for OS, MS Office, IE as needed and recommended
Proactively, apply and force Antivirus updates during critical outbreaks
Run/ and check Virus Scan reports regularly
Install and re-install approved software as needed
Document all changes made to the network and user profile information
Apply approved upgrades as needed
Set appropriate restore points for quick and easy workstation roll-back
Keep an annual inventory of all workstations connected to the network

Response Time: This will be a routine preventive maintenance activity. It is our goal to audit each workstation once every 60 days.

Hardware and Software Support

Respond to calls made for service
Proactively diagnose, fix and document all problems with an appropriate solution
Test functionality after applying fixes
Apply necessary BIOS updates
Replace/Install new hardware drivers as necessary
Install new components as requested and advised
Monitor and follow-up with fixes on the next business day
Document and monitor all Innovative i-Servers at remote locations

Response Time: Support for these issues is included within regular scheduled support time. In critical/high threat security outbreaks (as defined by Microsoft, Norton, Symantec, and Computer Associates), a 1-business-day response timeframe is guaranteed.

Network Support

Backup Tape Routine- Preventively execute and test nightly backups
Restore data from backups as requested
Monitor and document the amount of storage space on servers as thresholds are reached
Check performance monitors for abnormalities and problems
Reboot the servers as necessary following clearance from upper-level management
Apply patches to all servers (timed to avoid disruption/data loss and still meeting uptime targets)
Set up Services so minimal services are running on the network (for added security)
Run/Check virus scan results on the servers
Review the Event Logs on each server
Add new users to the domain controller and maintain user groups
Add and maintain users and groups on Exchange server
Run utilities to maintain disks and optimize performance of servers
Add, maintain, delete printers on an as need basis
Investigate all OS patches before applying
Document patches applied
Break-fix services for servers and workstations
Communicate concerns which raise management issues as needed
Document and respond to all network-related issues at remote locations

Response time: Most of these items are preventive maintenance tasks. Items deemed critical/high risk will be dealt with within a 1-business-day window.

Internet Connectivity/Productivity

Maintain all Firewalls and router hardware at main and remote sites
Make directed changes to firewall/router as requested
Maintain and document a list of open ports on firewalls
Maintain emergency contact numbers for Internet services
Work with all Internet Services Providers when there are Internet/email outages
Test Internet performance against bandwidth purchased if necessary
Respond to all connectivity issues at all remote sites.

Response time: All maintenance issues will be reviewed with upper-level management on a monthly basis. Critical business issues affected by IT will be dealt with under a 4-business-hour response time.

CIO Business Consulting Services

Business Process Evaluation
Workflow Assessments
Strategic Business Initiative Evaluation
High-end Technology Assessment & Integration Review
Software Evaluation & Selection
Information Technology Implementation and Project Management
Construction Industry-specific Technology Review & Recommendations
Information Technology Feasibility Studies
Strategic Alliance Review of potential Partners
Security & Regulatory Compliance Updates (as it relates to IT)
IT Security Threats and Protection Intervention
Information Technology Budgeting & Fiscal Financial Review
Computer Training and Technology Adoption Plans

Portfolio of Services:

Record Storage & Retrieval
Wireless Devices – configuration, setup and support
Internet Applications & Systems Integration
Intranet and Extranet Applications
Security & Regulatory Compliance Systems
Electronic Scheduling & Data Collection Solutions
Profitability Analysis
Productivity Standards and Measurement Systems
Accounting & Invoicing / Estimating Applications
Software Systems Consulting (Construction Industry-specific)

Timing & Routine:

Quarterly Meetings – w/ Partners, VP’s, Management & Directors